Privacy Policy

1. INTRODUCTION

We, at www.twofish.co.in (hereinafter referred to as "Website" or "Site"), respect the online privacy of our users and recognize the need for appropriate protection and management of any Personal Information shared with us. This Website is owned and operated by Two Fish, a business registered under the laws of India, with its registered office at 17-18, Ambika Nagar, Thaltej Road, Thaltej Gam, Ahmedabad, Gujarat 380059, India.

GSTIN: 24HAOPP3987C1Z7

Definition: "Personal Information" means any information that may be used to identify an individual, including, but not limited to, first and last name, physical address, email address, phone number, or other contact information.

2. COLLECTION OF INFORMATION

You can browse our Website without providing Personal Information. However, when you register, subscribe, or place an order, you consent to the collection and use of:

• Name, Email address, and Phone number.
• Shipping and billing addresses.
• Order history and preferences.
• Payment information (processed securely through third-party payment processors).

The Website does not collect or store Credit Card, Debit Card, or banking information, as it is directly transmitted through our payment gateway providers (such as Razorpay).

3. USE OF INFORMATION

We use your Personal Information to:

• Confirm and process transactions.
• Troubleshoot problems and resolve issues.
• Inform you about new products, skincare tips, or promotional offers.
• Customize and personalize your shopping experience.

4. IP ADDRESS AND COOKIES

We may collect information about your device, including IP address, operating system, and browser type for system administration. Our Website uses "cookies" to improve service, store preferences, and speed up searches. You may disable cookies in your browser settings, though this may limit access to certain Website features.

5. COMMUNICATION & MARKETING

• Marketing Emails: If you provide your email, we may send newsletters or promotions. You can "Unsubscribe" at any time via the link in the email or your profile settings.
• Text Messages/Calls: If you provide a mobile number, you may receive SMS alerts or calls regarding products and event information. We do not send unsolicited text messages.
• Service Announcements: We may contact you via email, letter, or WhatsApp concerning your registration or customer service requests.

6. SHARING OF INFORMATION

We do not sell or rent your Personal Information to third parties for marketing purposes without your explicit consent. We share information only with:

• Service Providers: Third-party vendors who assist in payment processing (such as Razorpay), shipping (such as Shiprocket), and SMS/Email services.
• Legal Requirements: When reasonably necessary to comply with laws, regulations, or governmental authority.
• Protection of Rights: To protect our property, initiate legal proceedings for debt collection, or prevent harm.

7. DATA RETENTION & SECURITY

Retention: We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Security: We use Secure Socket Layer (SSL) technology and commercially reasonable efforts to protect your data. However, no internet transmission is 100% secure; you agree not to hold us responsible for breaches unless caused by our gross negligence.

8. YOUR RIGHTS & RESPONSIBILITIES

You have the right to access, correct, or request the deletion of your Personal Information (subject to legal requirements). You may also withdraw consent for marketing communications at any time. To protect your privacy, you are responsible for keeping your password confidential and guarding against malware.

9. CHILDREN'S PRIVACY

The Website is not intended for individuals under 18 years of age. We do not knowingly collect information from children; please contact us if you believe a child has provided data so we may delete it.

10. CHANGES TO THIS PRIVACY POLICY & LIABILITY

Our Website reserves the right to update, change, or modify this policy at any time, effective immediately upon posting. While Two Fish employs commercially reasonable security measures and SSL technology to protect your data, we shall not be held liable for any loss or damage arising from the disclosure of Personal Information due to unauthorized third-party access, data interceptions, or technical errors beyond our reasonable control.

11. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA), 2023, the contact details for the Grievance Officer are:

Name: Brinda Patel
Email: info@twofish.co.in
Phone: +91 9510494949
Address: 17-18, Ambika Nagar, Thaltej Road, Thaltej Gam, Ahmedabad, Gujarat 380059
Working Hours: Mon–Fri (10:00 AM – 6:00 PM IST); Sat (10:00 AM – 4:00 PM).

12. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India. All claims, disputes, or grievances arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat.

By using this Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.